5 Virtual Assistant Portfolio Samples That Inspire Success
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Introduction Feeling stumped on how to secure high-end clients as a virtual assistant? You’re not alone. Many virtual assistants find themselves facing this challenge, especially in the early stages of their career. The secret ingredient to overcoming this hurdle? Crafting an extraordinary virtual assistant portfolio. Importance of a Virtual Assistant Portfolio An impressive portfolio is more than just a digital resume; it plays a critical role in communicating your skills, experience, and value proposition. It can be the difference between being just another name in the vast pool of virtual assistants and standing out as a professional who consistently delivers exemplary results. What makes a potential client choose you over your competition is often less about price and more about the perception of value. This is where the potent combination of showcasing a compelling sample of a virtual assistant portfolio, along with a powerful bio, comes into play, creating a memorable impression, and tipping the scales in your favor. How a Portfolio Can Attract Potential Clients An effective virtual assistant portfolio paints a comprehensive picture of your expertise, tempting high-end clients to work with you. To pique potentials clients’ interest and keep them viewing your portfolio longer than a cursory glance, it should answer their questions, address their needs, and most importantly, convince them that you’re the solution to their problems. Infographic details: A compelling virtual assistant portfolio: Features work samples, relevant skills & experience, and client testimonials Highlights key achievements: Showcases significant outcomes that you achieved for previous clients Includes your personal bio & mission statement: Offers a snapshot of your journey and what drives you Provides detailed contact information: Makes reaching out to you a seamless process for potential clients In the following sections, we delve deeper into the science and art of building a virtual assistant portfolio and provide you with inspiring samples that command success. Understanding the Basics of a Virtual Assistant Portfolio What is a Virtual Assistant Portfolio? A virtual assistant portfolio is a professional compilation of your skills, expertise, accomplishments and testimonials. It serves as your digital CV, encapsulating your professional journey and showcasing why you’re the best fit for a potential client. Why Do You Need a Virtual Assistant Portfolio? As a virtual assistant, the competition can be fierce. A compelling portfolio allows you to stand out from the crowd, providing a visual representation of your abilities and experience. It’s your silent advocate, speaking volumes about your professionalism and capabilities. At She Reigns Creative, we believe a well-curated portfolio adds a personal touch to your services, making you more than just a name on a screen. It can tip the scales in your favor when a client is deciding between you and another professional. What Should Be Included in a Virtual Assistant Portfolio? Your portfolio is the stage where you showcase your abilities. It should reflect your experience, skills, and the unique value you bring to your clients. Here are the essential elements: Understanding your target market: Before you begin building your portfolio, identify your ideal client. What are their needs and goals? Tailor your portfolio to match their requirements. Relevant work samples: Include samples of your work that demonstrate your skills and align with the services you offer. For each sample, provide a brief description, highlighting the client’s goal and the results achieved. Testimonials: Testimonials from past and current clients add credibility to your portfolio. They serve as social proof of your skills and value. Your bio, mission statement, services, rates and contact details: A short bio that summarizes your background, experience, and skills gives potential clients a sense of who you are. A mission statement can demonstrate your passion and commitment as a virtual assistant. Just remember, creating your portfolio is an ongoing process. As you gain more experience and skills, they should be reflected in your portfolio. Regular updates not only keep your portfolio fresh but also help you stay relevant in the ever-evolving virtual assistant landscape. How to Create a Virtual Assistant Portfolio Creating a virtual assistant portfolio is a vital step towards showcasing your skills and attracting potential clients. Here, we share some tips on how to create a portfolio that effectively highlights your unique abilities and stands out to potential clients. Choosing the Right Platform for Your Portfolio The first step in creating your virtual assistant portfolio is to select the right platform. There are many websites and applications available that can host your portfolio. Some of the popular options include LinkedIn, Crevado, Canva, Google Docs, Google Drive, and Dropbox. For example, LinkedIn provides a section where you can add additional content such as links, images, videos, and PDFs to display your best work. Crevado is a free and easy-to-use portfolio builder that can get your portfolio up and running in very little time. Canva, Google Docs, Google Drive, and Dropbox all allow you to create your portfolio, get a view-only link, and share it easily. Consider the pros and cons of each platform and choose the one that best suits your needs and the kind of clients you aim to attract. Using SEO to Enhance Your Portfolio’s Visibility It’s crucial to optimize your portfolio for search engines to maximize its visibility. This involves integrating relevant keywords into your content, meta descriptions, and alt text for images. For example, if you specialize in social media management, be sure to include that phrase and related terms throughout your portfolio. However, always prioritize readability and authenticity over keyword density. Linking Your Portfolio to Social Media and Job Search Engines To further amplify your online presence, link your portfolio to your social media accounts. This not only drives traffic to your portfolio but also allows potential clients to see more of your work and interact with you on a more personal level. Additionally, linking your portfolio to job search engines can increase your visibility among potential clients. This can be particularly beneficial if you’re just starting out and looking to attract clients. Regularly Updating Your Portfolio Finally, keep your
Ultimate Checklist for Marketing Strategies in Women-Owned Businesses
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Are you struggling to get your woman-owned business out to the right audience? Navigating the marketing terrain can be especially challenging for female entrepreneurs. You might be grappling with how best to position your brand, attract the right clientele, and effectively communicate your core value propositions. You are not alone. It is a common problem, and that’s why this guide will come in handy. I’m Steve Andrews, a marketing strategist at She Reigns Creative, and I’ve noticed that many business owners like yourself often only need a nudge in the right direction. This guidance cuts through the jargon and provides simplistic direct insights into unraveling the best marketing strategies for women-owned businesses that truly work, directly addressing your needs and hitting right at the solution. By adopting strategic marketing systems and being true to your brand’s identity, it’s possible to attain the growth you aspire for your business. I hope that this guide serves as your ultimate checklist to pave the way for your success, providing holistic insights into effective women-centric marketing. To put it succinctly, here are few main marketing strategies essential for your business: Focusing on building strong networks Enhancing your digital presence Managing finances and securing funding Implementing a sustainable Public Relations (PR) strategy Establishing a robust Referral program Seeking certification as a woman-owned business Engaging in meaningful partnerships As we delve into these strategies, we will uncover a more detailed exploration of these elements, helping you gain a competitive edge and driving transformational change in your business’s trajectory. Are you ready to rewrite your success story as a woman entrepreneur? Let’s dive in! Understanding the Importance of Marketing for Women-Owned Businesses As a woman entrepreneur, you are part of a remarkable group that makes up 49% of all new businesses founded in 2021. This surge in women-owned businesses is a testament to the resilience, determination, and creativity of women worldwide. Yet, to truly thrive in the business landscape, understanding and implementing the best marketing strategies for women-owned businesses is crucial. The Competitive Advantage of Being a Woman-Owned Business There’s a unique advantage to being a woman-owned business. Women entrepreneurs are known for their ability to bring unique visions to life with unwavering determination, reshaping industries, and driving innovation. As a woman business owner, you have the power to leverage your unique perspective and experiences to connect with your target audience on a deeper level. At She Reigns Creative, we’ve helped numerous women-owned businesses tap into this potential, aiding them in creating compelling marketing strategies that resonate with their audience. The Power of Certification for Women-Owned Businesses Securing certification as a woman-owned business can open up a myriad of opportunities, ranging from access to specific grants and contracts to increased visibility within your industry. As Vendasta highlights, several certificates are available for women-owned enterprises, each offering its unique benefits. On our She Reigns Creative Resources page, we provide a comprehensive guide on how to obtain these certifications and how they can bolster your marketing efforts. The Role of Networking in Women-Owned Businesses Networking is a powerful tool in the arsenal of any successful entrepreneur, and for women business owners, it holds even more significance. By forging genuine relationships within your industry, you can foster collaborations, gain insights, and create growth opportunities. At She Reigns Creative, we emphasize the importance of engagement in industry events and active participation in female entrepreneur groups as effective networking strategies. Our Business Coaching for Women Entrepreneurs service is designed to guide you through this process, helping you expand your network and leverage it to enhance your business’s marketing efforts. Understanding the importance of marketing for women-owned businesses is the first step on your journey to success. By leveraging your unique competitive advantages, securing certifications, and fostering a robust networking strategy, you’re well on your way to implementing the best marketing strategies for your woman-owned business. Identifying Your Target Audience A crucial step in developing the best marketing strategies for women-owned businesses is identifying your target audience. As Steve Andrews, our resident expert at She Reigns Creative, often says, “You can’t appeal to everyone. Understanding who your ideal customer is, allows you to speak directly to them, resonating with their needs and desires.” The Importance of Defining Your Target Audience Why is defining your target audience so important? It allows you to tailor your marketing efforts to the right people, maximizing the effectiveness of your campaigns. When you know who you’re trying to reach, you can craft messages that resonate, capture their attention, and ultimately lead them to choose your products or services. Moreover, understanding your audience means you can find them where they are. Whether that’s on specific social media platforms, forums, or even offline locations, knowing your audience’s habits helps you to make smarter, more efficient marketing decisions. How to Identify the Needs of Your Target Audience So, how do you go about identifying the needs of your target audience? It starts with gathering data. This could be demographic information like age, gender, location, and income level, but it also extends to values, interests, and lifestyle choices. At She Reigns Creative, we recommend conducting surveys, interviewing existing customers, and even studying your competition. These tactics can help you gain a more comprehensive understanding of your audience’s needs and preferences. But don’t stop at data collection. It’s essential to analyze this information and use it to inform your marketing strategies. For instance, if your audience values eco-friendly products, highlighting your sustainable practices can be a powerful way to connect. Another effective method is to create detailed buyer personas. These fictional representations of your ideal customers can guide your marketing efforts, ensuring you’re always speaking to the right person in the right way. In conclusion, defining and understanding your target audience is a critical component in the development of successful marketing strategies for women-owned businesses. By knowing who your customers are and what they need, you can create marketing campaigns that truly resonate, driving engagement and growth for your business. Developing a
The Complete Guide to Selling to Women: Top Strategies Revealed
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Welcome to our comprehensive guide on the best strategies for selling to women, tactics that have been proven effective and successful. As increasingly more women step into roles as decision-makers within their households and workplaces, the old, sometimes misinformed, marketing methods fall by the wayside. No, not all women like pink. And no, not all women are the same. As simplistic as these inconsistencies appear, they reflect a broader misunderstanding of female consumers and can hamper the effectiveness of your sales strategy. At She Reigns Creative, we’re here to change that. Our topic expert, Steve Andrews, uses his industry insights to shed light on the most effective strategies for selling to women. Understanding the female market sector’s dynamics is not only pivotal but also profitable, as Bankrate predicts women will own 75% of discretionary spending by 2028. Consider this a quick introduction to the topic: Understand their psychological profiles: Knowledge of what motivates her behavior provides a basis for effective marketing. Build relationships: Selling shouldn’t just be transactional but also relational. Avoid stereotypes, embrace inclusivity: Not all women fall into the same category; a one-size-fits-all approach does not apply. Communicate naturally: Remember the importance of authenticity in your communication. Offer solutions, not just products: Women appreciate solutions to problems, be it in a product or service form. If you’re ready to dive into these concepts and more, keep reading as we cover everything from understanding the importance of selling to women, the psychological profiles of female buyers, all the way to effective strategies for selling to women and more. Understanding the Importance of Selling to Women In today’s economy, women hold significant purchasing power. The role they play in driving economic growth is nothing short of monumental. This brings us to the question, why is selling to women so important? The Economic Power of Women According to a study by Boston Consulting Group, startups founded or co-founded by women tend to generate more revenue for every dollar compared to those founded by men. This highlights the significant role women play in economic growth, not just as consumers, but also as entrepreneurs. Moreover, women are often the main decision-makers when it comes to household purchases. From everyday items to big-ticket expenses, women’s purchasing decisions shape the market. Therefore, understanding the best strategies for selling to women isn’t just a nice-to-have, it’s a must-have for any business looking to thrive. The Influence of Women in Purchasing Decisions Women don’t just influence their own purchasing decisions, but those of others as well. They play a crucial role in shaping market trends and influencing the buying decisions of their peers, families, and social networks. As women share their experiences and recommendations with others, their influence extends far beyond their individual purchases. In fact, studies show that women are more likely to trust and buy from brands that other women recommend. This means that selling to women effectively can lead to a ripple effect, influencing a wider audience and potentially leading to more sales. At She Reigns Creative, we understand the importance of tapping into women’s purchasing power. This is why we focus on providing authentic, impactful, and inclusive marketing strategies that resonate with women. Next, we’ll delve into the psychological profiles of women buyers to better understand what motivates their buying behavior. Stay with us as we reveal the best strategies for selling to women. The Psychological Profiles of Women Buyers Understanding the psychological profiles of women buyers can make a big difference when it comes to effectively marketing and selling to women. Just like men, women are not a monolithic group with identical preferences and motivations. Therefore, it’s crucial to recognize and respect this diversity in your sales and marketing strategies. The Five Psychological Profiles of Women Every woman is unique, but research has identified five main psychological profiles that can help us understand the motivations and behaviors of women buyers. These profiles are not exclusive, and a woman can identify with more than one at any given time. Traditionalist: These women tend to be more conservative and value stability, family, and community. They appreciate brands that uphold traditions and respect their values. Modernist: These women are more liberal and open-minded. They value independence, personal growth, and equality. Brands that champion inclusivity and innovation appeal to them. Cultural Creative: These women value sustainability, global consciousness, and social responsibility. They are attracted to brands that prioritize ethical practices and environmental responsibility. Self-Reliant: These women value independence and self-reliance. They appreciate brands that empower them and support their autonomy. Transitional: These women are in a period of change and are exploring different values and beliefs. They are attracted to brands that support their journey and offer flexibility. Understanding these profiles can help us develop strategies that resonate with different women and meet their unique needs and preferences. What Motivates Women’s Buying Behavior Knowing what motivates women’s buying behavior is a key part of creating effective sales strategies. Women are often motivated by a desire for authentic relationships, shared values, and trust. They appreciate brands that listen to their needs, respect their intelligence, and provide high-quality products and services. Value for money is also an important factor. Women are often responsible for managing household budgets, so they appreciate products that offer good value and long-lasting quality. Additionally, they are often drawn to brands that support causes they care about and align with their values. In a nutshell, women want to feel understood, respected, and valued. They appreciate authenticity, transparency, and brands that take the time to build genuine relationships with them. When these elements are present, women are more likely to become loyal customers and advocates for your brand. In the next section, we will delve deeper into the art of building authentic relationships with women buyers, a skill that is crucial to mastering the best strategies for selling to women. Stay tuned! The Art of Building Authentic Relationships Building authentic relationships is a cornerstone in effective sales strategies, especially when selling to women. Women
The Complete Guide to Branding Tips for Women Entrepreneurs
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Branding is not just a catchy slogan or a stunning visual identity. It’s a comprehensive impression that stakeholders, including customers, investors, and affiliates, conceive about your business. However, in an overly saturated and competitive business world, how do we, at She Reigns Creative, and you, the ambitious female entrepreneur, ensure your brand shines distinctive and compelling? Before diving deep, let’s first clarify why we’re even discussing ‘branding tips for women entrepreneurs’. It’s not because female entrepreneurs need an entirely different set of branding rules; the universal branding principles work equally well for all. Yet being a woman, you come with an array of unique experiences, perspectives, and of course, challenges that make your entrepreneurial journey distinctive. Consequently, it calls for customizing some of those universal branding principles to work more in your favor. Undeniably, today’s marketplace seemingly filters notions through the lens of gender – impacting communication styles, color choices, and even overall persona amid male versus female entrepreneurs. Especially in the context of small businesses, this slight conflict propels the necessity to stay cognizant of the brand and the client’s distinct needs. From this guide, you, as a woman entrepreneur, will get clear, actionable steps to develop a powerful and authentic brand that resonates with your target audience. Just to lay out a quick roadmap — you’ll explore strategies from understanding the core principles of personal branding to real-life success stories, effective branding techniques, role of social media, and, ultimately, creating a lasting impact. Let’s get started! Here’s a Sneak Peek of the Key Branding Tips for Women Entrepreneurs: Understand and Communicate Your Unique Value Proposition Use Personal Stories to Humanize Your Brand Build a Community for Higher Engagement Leverage Social Media for Brand Expansion Consistency is Key – Across All Platforms Don’t Hesitate to Rebrand When Necessary Understanding Personal Branding: Beyond Achievements and Emotional Intelligence When discussing branding tips for women entrepreneurs, it’s crucial to understand that personal branding is more than just a record of your achievements or a fancy logo. Our expert at She Reigns Creative, Steve Andrews, emphasizes that personal branding is about carving out a unique space for yourself in your industry that’s built on the bedrock of your values, passions, and unique skills. The Role of Emotional Intelligence in Personal Branding Emotional Intelligence (EQ) plays a crucial role in personal branding. As an entrepreneur, your ability to understand and manage your emotions and those of others can shape the perception of your brand. In the words of renowned entrepreneur and designer, Marc Ecko, “You too are a brand whether you know it or not. Whether you like it or not.” This statement highlights the importance of owning your natural skillset and using it to build a career and a brand. Emotional intelligence allows you to connect with your audience on a deeper level, creating a brand that resonates with their values and needs. It’s not just about promoting your products or services; it’s about building relationships, fostering trust, and creating an emotional bond with your audience. Using Personal Stories to Create a Unique Brand Every entrepreneur has a unique journey, and these personal stories can be a powerful tool in establishing your brand. As shown by top female entrepreneurs like Sheryl Sandberg and Zaha Hadid, your personal story can differentiate your brand and make it more relatable to your audience. For example, Sheryl Sandberg, Facebook’s COO, used her personal experiences to address gender inequalities in the workplace and inspire women to lean into their careers. Meanwhile, renowned architect Zaha Hadid’s personal brand was intricately connected with her revolutionary design style, reflecting her unique perspective on architecture. These successful women entrepreneurs have demonstrated how personal stories can be woven into your brand to create a unique and relatable brand identity. As Steve Andrews from She Reigns Creative puts it, “Your personal story is a powerful branding tool that allows you to connect with your audience emotionally. It’s about being authentic, sharing your journey, and showing how your experiences have shaped your business.” So, as you curate your brand’s identity, remember to look beyond achievements and incorporate elements of emotional intelligence and personal storytelling. These are the crucial ingredients in creating a brand that resonates with your audience and stands out in the competitive business landscape. Building a Community: A Key Aspect of Personal Branding Creating a brand is not only a representation of your business, it’s about creating a community that resonates with your values and mission. As a female entrepreneur, it’s essential to understand the power of community in personal branding. It’s not just about you or your product, but the people who believe in what you’re doing and want to be a part of your journey. The Power of Networking in Building Your Personal Brand Networking is the key in building your personal brand. It allows you to connect with like-minded individuals who can provide support, knowledge, and opportunities. As our expert at She Reigns Creative, Steve Andrews, often says, “Your network is your net worth.” Networking is not just about attending events or meeting new people. It’s about building genuine relationships. Show interest in other people’s work, share your experiences, and offer help when you can. This authentic connection will naturally attract people to your brand. Strategic Partnerships: Collaborating with Influencers to Grow Your Brand Strategic partnerships are another excellent way to build your brand and expand your reach. Partnering with influencers or other businesses that align with your brand can provide you with new audiences who might be interested in what you offer. For instance, Michelle Obama partnered with Sesame Street and YouTube to promote healthier eating and exercise. She met her audience where they already were, thus expanding her reach and making a significant impact. You can do the same by finding partnerships that align with your brand values and target audience. Remember, building a personal brand is not a one-time effort. It’s a continuous journey of defining and refining what you stand for, connecting with your audience,
A Comprehensive Guide to Marketing Tips for Sacramento Businesses
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Navigating the world of business marketing can feel like being alone in a canoe in the middle of a lake, fishing for hours without a bite. The same holds true for businesses of all sizes in the vibrant city of Sacramento. With a diverse economy and growing population, Sacramento presents a golden opportunity for businesses to thrive. But how do you turn that opportunity into tangible growth and success? Welcome to your one-stop guide for ‘marketing tips for Sacramento business owners’. Steve Andrews, our in-house subject expert in marketing at She Reigns Creative, has spent years crafting successful marketing strategies for businesses of all sizes in Sacramento. This guide encompasses his years of experience and combines it with in-depth research, to provide you with a comprehensive understanding of how to market your business successfully in the heart of California. In this guide, we provide clear and concise direction to help you identify your target audience in Sacramento, build a strong online presence, effectively implement marketing strategies tailored to the local market, and much more. Before we dive deep, take a quick look at this at-a-glance summary to get the gist of a winning marketing strategy for Sacramento businesses: Identify Your Target Audience: Understand demographics, preferences, and behaviors Build Your Online Presence: Essential tools include an optimized website, active social media channels, and an accurate Google My Business listing Engage with Local Directories: Sacramento Chamber of Commerce, Sacramento Convention and Visitors Bureau, and Small Business Development Center are excellent starting points Network Locally: Attend local events, trade shows, and meetings Implement Strategic Advertising: Utilize both print and digital mediums, and contextualize your campaign for the local market Offer Promotions and Discounts: Capitalize on seasonal offers and first-time buyer discounts With the right approach, your business in Sacramento can connect to the right audience and generate meaningful growth. Each step of this guide contains practical tips laced with industry expertise to help your business in Sacramento capture local attention, drive traffic, and convert potential customers into brand advocates. Let’s begin our journey to turn those mild ripples into a roaring wave of business success. Understanding Your Sacramento Market Before diving into specific marketing strategies, it’s crucial to have a deep understanding of your Sacramento market. This foundation is pivotal for crafting a successful marketing plan. Here’s how we at She Reigns Creative approach it. Identifying Your Target Audience First things first, you need to know your audience. Who are they? What are their needs and preferences? What problems are they looking to solve? Understanding your target audience is the cornerstone of effective storytelling, and storytelling, as Steve Andrews from She Reigns Creative emphasizes, is a powerful tool to captivate audiences and leave a lasting impression. To identify your target audience, you may need to carry out some market research. This can include surveys, interviews, or even casual conversations with potential customers. Remember, the more you know about your audience, the better you can tailor your marketing strategies to resonate with them. Learning from Your Competitors Next on the list is understanding your competition. Who are they? What are they doing well, and where are they falling short? Learning from your competitors can provide invaluable insights and help you avoid common pitfalls in your marketing efforts. Analyze your competitors’ strategies and look for opportunities to differentiate your business. Embrace what sets your brand apart and infuse it into your storytelling. Consistency in your narrative voice and brand message will reinforce your identity in the minds of your audience. Emphasizing Your Value Proposition Finally, emphasize your value proposition. This is what makes your business unique and why customers should choose you over your competitors. It’s not just about what you sell, but how you sell it. Your value proposition should be at the core of all your marketing strategies. It should resonate with your target audience and align with their experiences to foster brand loyalty and trust. In conclusion, understanding your Sacramento market is about knowing your audience, learning from your competitors, and emphasizing your unique value proposition. With this foundation, you’re well on your way to crafting effective marketing strategies that will resonate with Sacramento customers and drive your business success. Building a Strong Online Presence Building a robust online presence is a crucial step in marketing for Sacramento business owners. It not only increases your brand visibility but also allows you to connect with your target customers more effectively. Let’s explore the key components of establishing a strong digital footprint. Developing a Mobile-Friendly Website The first step is to create a mobile-friendly website. With increasing smartphone usage, a significant portion of your potential customers will likely access your site from mobile devices. Therefore, your website needs to be responsive, easy to navigate, and visually appealing on all devices. Creating High-Quality Content Next, focus on creating high-quality content. Content marketing is one of the most cost-effective ways to engage with your audience, build trust, and drive traffic to your website. The content should be valuable, relevant, and engaging, tackling topics that resonate with your customers’ interests. Remember, authenticity and consistency are key to building trust. Optimizing Your Website’s SEO You also need to optimize your website for search engines. Search Engine Optimization (SEO) can improve your website’s visibility on search engine results pages, driving more organic traffic. Local keywords relevant to your business should be incorporated into your website’s content and meta descriptions. Registering Your Business with Google Another crucial step is registering your business with Google. Make sure your business is listed on Google My Business, which can increase your digital visibility and make it easier for potential customers to find you. Ensure that the information about your business, such as your hours of operation and contact details, is accurate. Utilizing Social Media Platforms Lastly, leverage social media platforms. Sites like Facebook, Instagram, and Twitter are powerful tools to engage with potential customers, share information about your products and services, and build brand awareness. At She Reigns Creative, we offer comprehensive
Networking Remotely: How the Pandemic Changed Everything
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When business comes to mind, people usually imagine professional relationships and negotiations based on networking. She Reigns Creative would like to share some of our networking tips with you.
Why you’re struggling as a Network Marketer
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So, why are you struggling as a Network Marketer? No one ever said success was easy. Still, it’s frustrating to work hard
Why Moving Past Failures is Important, and How You Can Do That
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How often do you dwell on past failures? If you’re anything like the average person, it’s a lot. We find ourselves ruminating over our mistakes.